16 November 2008

Let the buyer beware - part 1

I was checking my Google mail account a few moments ago and one of the ads that popped up caught my attention - exactly what it was designed to do of course.

The URL alone was intriguing: www.cheaperthanmfi.com and that, combined with the offer of a 'same quality kitchen as the big names', was enough to get me clicking through to the site.

I don't have a clue who Rock Solid Kitchens & Bathrooms are (although I do have my suspicions), and I assume that what its website says is legal, but just to be on the safe side I won't repeat it here.

But I ask you, is it also honest and truthful to show a kitchen layout with at least 16 solid doors plus glazed doors, open shelving units, corner units and a large island section with a big £495 price tag for a kitchen with ten oak fronted units?

Is it equally honest to say that price includes a fan-assisted oven, stainless steel hob and stainless steel chimney extractor when the kitchen illustrated is fitted with a double oven, domino hob units, and no visible extraction system?

To be fair to Rock Solid, its ad copy does state that the kitchen illustrated is not the kitchen on offer for £495. But, it says, its 'similar'.

Well, I suppose my prowess on the golf course is 'similar' to that of Tiger Woods too.

hon·est adj
1. never cheating, lying, or breaking the law
2. expressing or embodying the truth
3. presenting information in an impartial way
4. reasonable and acceptable, given the circumstances
5. having simple manners and no pretensions
6. respectable and virtuous (dated)

Encarta(r) World English Dictionary (c) 1999 Microsoft Corporation. All rights reserved. Developed for Microsoft by Bloomsbury Publishing Plc.

sim·i·lar adj
1. sharing some qualities, but not exactly identical
2. used to describe geometric figures that differ in size or proportion but not in shape or angular measurements
3. Malaysia, Singapore exactly the same

Encarta(r) World English Dictionary (c) 1999 Microsoft Corporation. All rights reserved. Developed for Microsoft by Bloomsbury Publishing Plc.


  1. You refrained from voicing your suspicions Grahame but I'd like to point out a few things about Rock Solid Kitchens:

    There are numerous complaints about them on the internet

    Warrington Trading Standards have issued a warning about Rock Solid Kitchens:

    They've also issued a warning about Vance Miller's previous retail company "Kitchens".

    Notice any names in common?

    Trading Standards in Oldham - where "Kitchens" is based - seem to have withdrawn from the battle. There's no mention of either company on their web site (as far as I can see).

    In general ... I'd warn people to be very wary of using an internet site which doesn't give a proper geographical address. The only clue, on the Rock Solid Kitchens web site, is on the careers page - which says they're based in Oldham. I don't think I'll be applying for a job though!

    Marion John

  2. I don't know what to think of this company Solid Kitchens, how solid are they when the fitter plumbed in a sink unit under which the pipe, which was installed by him, has burst now and there is water all over the floor of the kitchen. The tenant cannot use the kitchen at all. I did inform the company a number of times by email about the problem and so far despite their telephone calls nothing has been done to rectify it. It is now an emmergency issue and I am obliged to take action. I am not impressed!